Faq

1. Condensation on the glass: This is a result of gas combustion and temperature variations. As the appliance warms, this condensation should disappear.

 

2. Blue flame: This is a result of normal operation and the flames will begin to yellow as the appliance is allowed to burn for 20-40 minutes.

 

3. Odour from appliance: When first operated, this appliance may release an odour for the first several hours. This is caused by the curing of the paint and the burning off any oils remaining from manufacturing.

 

4. Film on the glass: This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3-4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as a gas fireplace glass cleaner may be necessary.

 

5. Metallic noise: Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the appliance.

 

6. Is it normal to see the pilot flame burn continually?: In an Intellifire ignition system it is normal to see the pilot flame, but it should turn off when ON/OFF switch is turned off. In a standing pilot system the pilot will always stay on.